Ebsco Claim Checker Report

Purpose:  To track periodical claims proactively.  Claim Checker allows staff to make changes to claims such as reclaiming an issue or removing a claim on an issue.

Claim Checker (View and work with online)

• Go to EBSCONET website:  http://www.ebsconet.com/
• Login
  • Customer Code:  RB77910
  • Username:  (Enter your assigned username)
  • Password:  (see separately)
• From navigation menu under EBSCONET header, hover mouse over "My Claims", this will present drop-down menu.
• Select "Claim Checker".  Scroll down to view all current claims.
• To search a particular periodical, choose a type of search (ex. title, ISSN) from the drop-down menu that says, "Title Name". 
  In blank box next to your type of search, enter the journal information accordingly.
• Otherwise, simply scroll through titles and click on the title of your choice.
• On check-in card, look to see if issue has been received and/or look for current claim status.
• If a claimed issue has arrived, scroll over to the right in EBSCONET under "Action".  In the drop-down menu for the particular title, click "Received".
• From this same drop-down menu, one may select any appropriate action item button.

*Examples:

    Reclaim:  Claim an issue again.
    Re-list: Keep title on the list for next issue but no claim at this time.
    Received:  A claimed issue has arrived.
    Remove:  Remove a claim on an issue, generally because it has arrived (or received information from publisher or Ebsco regarding delay)