LibQUAL Results  

Part Three: Analysis of Comments

LibQUAL returned all of the comments to the open-ended question together with demographic information about the respondents. Fogler also opted to have the responses to the core and local questions sent coded for SYSTAT (statistics software). Six hundred and eighty four respondents provided comments ranging from global expressions of satisfaction/ dissatisfaction to specific suggestions. The table below has the respondent breakdown for user groups.

	Undergraduate Students	Graduate Students	Faculty	Staff
N	390	145	87	62
%	57%	21%	12%	9%

     3.1 Information Resources

Information Resources were divided into Journals/Databases, Books/Other Formats, and URSUS/Library Web Site.

Types of Comments Inadequate resources in general Inadequate resources for field Inadequate resources online Connection issues for online resources Usability issues for online resources Link maintenance for online resources

     3.2 Staff and Services

Staff and Services were divided into Staff, Policies, and Instruction. Comments for staff were overall very positive.

Types of Positive Comments Overall satisfaction with staff Specific praise for departments and individuals Types of Negative Comments Unhelpful student workers Rude or condescending “staff” Inadequate Borrowing policies Unsatisfactory Food policies Inadequate tours and instruction

     3.3 Building and Equipment

Building and Equipment were divided into Building/Equipment and Building Hours.

Types of Comments Complaints about cell phone conversations Complaints about temperature control Complaints about printers Unsatisfactory signage Inadequate hours

     3.4 Other

Other comments were divided into General Satisfaction, Financial Support, and Survey.

Types of Comments General satisfaction with library Lack of financial support for library Problem understanding survey