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Remote Access Troubleshooting
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Introduction
Having trouble using library databases, journals, and other resources outside the library building? This page lists solutions to some of the
more common problems.
- Are you an employee or currently registered student at the University of
Maine?
- Are you blocked before you can enter your name and barcode?
- What browser are you using?
- Have you adjusted the settings on your browser software?
- Are you able to access some library databases and electronic resources,
but not others?
- Are you having trouble opening or printing PDF files?
- Are you having trouble finding articles or information on your topic?
Need further help? You can:
- Call the Reference Desk, (207) 581-1673, 9 am - 4 pm
(Eastern Time), Monday to Friday
- Call Timothy Pellett, (207) 581-3086, 9 am - 4 pm
(Eastern Time), Monday to Friday
- Complete and send the following form. You
should receive a response within 3 business days.
1. Are you an employee or currently registered student at the University of
Maine?
- Some licensed electronic resources are restricted to University of
Maine students, faculty, and staff only:
- University of Maine student? You must activate your MaineCard in person at Fogler Library
before remotely accessing electronic resources. You should have access
within 3 business days.
- Distance education student?
- See the Barcode
Issues FAQ.
Return to the checklist
2. Are you blocked before you can enter your name and barcode?
- Try deleting cookies and temporary files from your computer. See Recommended
Browser Settings for instructions.
- Try closing your browser and reopening it.
Return to the checklist
- We strongly recommend using the latest version of Internet Explorer,
Firefox,
or Opera.
- Using an Internet service provider like AOL, CompuServe, or EarthLink? Connect to your account, minimize the
browser, and launch another browser like Internet Explorer or Opera.
Return to the checklist
Return to the checklist
- Look up the resource in the URSUS
catalog to see if it is licensed for "Restricted Access." Some licensed electronic resources are restricted to
a particular campus, or even use only within the library building.
- Wait a few minutes and try again. Some databases accept a limited number of simultaneous users.
- Try deleting cookies and temporary files from your computer. See Recommended
Browser Settings for instructions.
- Try closing your browser and reopening it.
- Using a firewall, security software, or privacy software? Lower the
security level or adjust your setup to allow referring URLs. Contact your network administrator,
contact the software technical support service, or check the software manual for
directions.
Return to the checklist
- Getting a blank printout? Use the printer icon on the Adobe Acrobat or
Adobe Reader toolbar.
- Don't have the latest version of Adobe Acrobat or Adobe Reader installed
on your computer? Download
Adobe Reader and install it.
- Using a screen reader?
- Open the file using Adobe software, save it as text, and use your
reader.
- Open the file using Adobe Reader, and select View > Read Out
Loud to use Adobe as a screen reader.
- Try a different browser. We strongly recommend that Windows users use the latest version of
Internet Explorer,
Firefox,
or Opera and
Macintosh users use the latest version of
Safari or Opera.
- Try deleting cookies and temporary files from your computer. See Recommended
Browser Settings for instructions.
- Set up Adobe Acrobat or Adobe Reader as a helper
application, not a plug-in.
- Using a Macintosh?
Return to the checklist
-
Ask-a-Librarian for assistance.
- Call the Reference Desk at (207) 581-1673 or the Science &
Engineering Center at (207) 581-1691.
Return to the checklist.
Contact Us
| Revised: 04/09/2009
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