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Remote Access Troubleshooting

Having trouble using library databases, journals, and other resources outside the library building? This page lists solutions to some of the more common problems.

Troubleshooting Checklist

  1. Are you an employee or currently registered student at the University of Maine?
  2. Are you blocked before you can enter your name and barcode?
  3. What browser are you using?
  4. Are you using a wireless connection?
  5. Have you adjusted the settings on your browser software?
  6. Are you able to access some library databases and electronic resources, but not others?
  7. Are you having trouble opening or printing PDF files?
  8. Are you having trouble finding articles or information on your topic?

1. Are you an employee or currently registered student at the University of Maine?

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2. Are you blocked before you can enter your name and barcode?

  • Try deleting cookies and temporary files from your computer. See Recommended Browser Settings for instructions.
  • Try closing your browser and reopening it.

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3. What browser are you using?

  • We strongly recommend using the latest version of Internet Explorer, Firefox, or Safari.
  • Using an Internet service provider via a recommended web browser? Connect to your account, and launch a new window, or a new tab within the browser, for use when connecting to electronic resources.

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4. Are you using a wireless connection?

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5. Have you adjusted the settings on your browser software?

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6. Are you able to access some library databases and electronic resources, but not others?

  • Look up the resource in the URSUS catalog to see if it is licensed for "Restricted Access." Some licensed electronic resources are restricted to a particular campus, or even use only within the library building.
  • Wait a few minutes and try again. Some databases accept a limited number of simultaneous users.
  • Try deleting cookies and temporary files from your computer. See Recommended Browser Settings for instructions.
  • Try closing your browser and reopening it.
  • Using a firewall, security software, or privacy software? Lower the security level or adjust your setup to allow referring URLs. Contact your network administrator, contact the software technical support service, or check the software manual for directions.

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7. Are you having trouble opening or printing PDF files?

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8. Are you having trouble finding articles or information on your topic?

  • Ask A Librarian for assistance.
  • Call the Reference Desk at (207) 581-1673 or the Science & Engineering Center at (207) 581-1691.

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Need further help? You can:


Created by: Library Staff | Revised: 02/05/2014
5729 Fogler Library
University of Maine
Orono, ME 04469-5729
Phone: 207-581-1661 | Fax: 207-581-1653
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The University of Maine
Orono, Maine 04469
207-581-1865